Refund policy

RETRN Return and Refund Policy

RETRN is operated by RETRN Performance Ltd. This policy applies to our UK online orders and does not affect your statutory consumer rights.

30-day returns

You can request a change-of-mind return within 30 days after delivery of the last item in your order by emailing hello@retrn.net with your order number or other proof of purchase.

Please send the items back within 14 days of requesting your return.

For our additional voluntary return period beyond your statutory cancellation period, items must be unworn, unwashed, unused and with their original tags attached. Please include original packaging where possible.

UK cancellation rights

For standard goods bought online, you have the right to cancel without giving a reason from the time you order until 14 days after delivery. Where an order is delivered separately, this period ends 14 days after the last item is delivered.

Tell us clearly that you wish to cancel by emailing hello@retrn.net or writing to the address below. You then have 14 days to send the goods back.

You may inspect and try on clothing as you would in a shop. Original packaging and attached tags are not conditions of your statutory cancellation right. We may make a lawful deduction for any reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Returning your order

Please contact us before posting your return so we can help identify your order and provide instructions. Prior approval is not required to exercise your statutory cancellation right.

Return address:

RETRN Performance Ltd
14 Dividend Drive
Littleborough
OL15 9HD
United Kingdom

For change-of-mind returns, you are responsible for return postage and arranging your own shipping label. We recommend retaining proof of postage. We do not charge a restocking fee.

Faulty, damaged or incorrect items

If an item is faulty, damaged, not as described or incorrectly supplied, contact hello@retrn.net with your order details and, where helpful, photographs.

We will provide the refund, repair or replacement you are entitled to under UK consumer law and cover reasonable necessary return postage. The 30-day change-of-mind window does not limit your rights regarding faulty goods.

Refunds

Refunds are made to your original payment method unless otherwise agreed.

For statutory cancellations, we will refund you without undue delay and no later than 14 calendar days after receiving the returned goods or evidence that you sent them back, whichever is earlier. If no goods were supplied, we will refund you within 14 calendar days of being informed of your cancellation.

When you cancel your entire order within the statutory cancellation period, we will also refund the standard outbound delivery charge. Any extra charge for an upgraded delivery service is not refundable.

For returns under our additional voluntary 30-day policy, refunds will be processed within 14 calendar days of receiving the returned items. Original delivery charges are not refunded under this additional policy.

Your payment provider may take additional time to display the refund.

Exchanges

To change a size or colour, contact hello@retrn.net. We can help arrange a return and a new order, subject to stock availability.

Sale items

Sale and discounted clothing is covered by this policy in the same way as full-price clothing.

Cancelling before dispatch

Contact hello@retrn.net as soon as possible if you wish to cancel before dispatch. If your order has already been dispatched, you can still exercise your statutory cancellation right and return the goods as described above.

Optional cancellation form

You may use the following wording, but you do not have to:

To RETRN Performance Ltd, 14 Dividend Drive, Littleborough, OL15 9HD, United Kingdom; hello@retrn.net:

I give notice that I wish to cancel my contract for the following goods:
Order number:
Goods:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if submitted on paper):